Please feel free to phone us on (03) 9873-1478 If you have never ordered online .

Email John Waugh

We are here to help.
For RMA's the address is Buffalo Memory Unit 1, 11 Pilgrim Crt Ringwood Vic 3134 Australia. For Govt and Education orders our fax is (03)9874-7267 or phone us on (03) 9873-1478 .

some of the questions that are frequently asked .

Types of Email Confirmations
You receive an email initially after submitting the order then an email advising you the product has been shipped.
If an exteneded delay occurs we will advise you by email.
If you have put your phone number on the order we take special care and we will contact you and advise fully of the situation.
We do like to see a phone number on the order but it is not manditory unles you are sending to a different address.

Shipping to a Different Address
Our Shopping cart has the ability to send to a different person and address. If you intend to do this please include your
phone contact otherwise we shall cancel the order and advise you by email.

International Customers
International orders make up a large part of our sales.
We are experienced in all tarrifs and rates and can advise what and how to go about it to avoid extra charges.Needless to say you do need a phone number so email us with the item and we will reply straight away.
Shipping costs are all in the Shopping Cart for each location.
Returns Policy
If you are required to return an item you must email us in advance and we will explain the procedure.
Can I get my shipping cost refunded?
If there is an error on our part related to your order, we will issue a credit for your next purchase.
Refunds on PayPal are done within 3 days or receipt of the item and between 7-10 days on credit cards.
All item must be returned in the original manufacturer's packaging, so we suggest keep it around until you are satisfied with the performance.

Shipping Costs & Times
We have our friends at Australia Post who offer next day delivery and Couriers Please can take an additional 2 to 3 days.
If you are located near the Eastern Suburbs of Melbourne you can organise a pick up from our warehouse, but we do charge a fee for that.
Shipping costs are all in the Shopping Cart for each location including overseas.

Payment other than PayPal and credit card

We can offer other other methods. Cheque EFT cash AGC Credit Line can be organised.

Cant find what you are looking for but figure we should have it.
May be a good reason why we dont carry it. Feel free to email us.

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